Case Study: Protecting Your Brand

CATEGORIES: BRANDING, TRAINING

The Client
VELCRO® Australia 

The Problem
VELCRO® is a known and respected brand around the world. But the trademark is often misused, and the language used by suppliers and customers when describing the range of products can be inconsistent and wrong. The VELCRO® team wanted to educate people in the correct way to use the brand, and do so in an engaging and understandable way.

Our Approach
We opted to use a carrot rather than a stick when it came to educating users on how to refer to the VELCRO® Brand trademark. We knew that creating a fun, light-hearted and engaging video would illuminate problems and solutions with a smile. 

We facilitated an empathy forecast session to gain clarity on the VELCRO® brand and the message. The exercise also shed some light on how distributors and partners feel about the brand, and some assumptions that they make. We used the outcomes of this activity to distil the language and key points that needed to be in the video, to ensure the desired message would be heard, supported and remembered. 

Our Solution
​Because we shoot our sketch videos in a studio, rather than utilising a software tool to mimic a hand bouncing around on screen, we are able to bring additional items onto the canvas other than just a pen and paper. In this case, it made perfect sense for us to use some of the much loved and instantly recognisable VELCRO® brand products, and combine them with sketching to bring the messages to life in a unique, memorable, and colourful way. 

The Outcome
The video was well received by the client, and anecdotally was a success with distribution partners as well—anecdotally, the client has seen a decrease in the number of partners that discuss, promote, or request VELCRO® brand products incorrectly after watching the video. And the client now has a video resource that will be used for many years to come to protect their brand, image, and trust in their products.

Client Testimonial
“The problem that faced Velcro Australia was trying to educate our distributors that we are a brand and that we should not be referred to as a noun or adjective. We wanted to ensure that our trademark was protected and displayed in the correct manner at all times, when referring to our genuine hook and loop fasteners.

The sketch video created was ideal for conveying our message. It put across the message of trademark hygiene in a fun and engaging way which we thought may not be possible. The video is used regularly to help protect and train our stakeholders of the importance of our beloved trademark.”

 —Xavier Poynton, Marketing Manager

More Information
For more details on this project, or to learn how Sketch Group can help you make an impact by sketching your story, contact our friendly team:

• Telephone: 1300 SKETCH
• Email: hello@sketchgroup.com
• Web: www.sketchgroup.com

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